苹果审核报Guideline 2.1 - Information Needed问题解决

最近提交苹果审核，被2.1拒绝，苹果回复如下：
Guideline 2.1 - Information Needed

We have started the review of your app, but we are not able to continue because we need additional information about your app.

Next Steps

To help us proceed with the review of your app, please review the following questions and provide as much detailed information as you can.

• Who is the target audience?
• Does your app access any paid content or services?
• Describe any paid content or services in the app and the payment methods used to pay for them.
• Do individual customers pay for the content or services or does a company purchase them for its users?
• Is this app meant for use in one company or for many client companies?
• Is this app meant for internal use (employees, partners, etc.) of one specific company?
• How do users obtain an account?
• Are there fees involved with creating an account?
• In which countries will this app primarily be distributed?

Once you reply to this message in Resolution Center with the requested information, we can proceed with your review.

后续在解决方案中心沟通后，被2.1拒绝是因为审核人员对APP的功能逻辑不了解，需要我们提供更多的信息，所以按照问题提示，直接回复即可，重点是告诉审核员APP没有内购和收费服务，否则就会报Guideline 3.1.1 - Business - Payments - In-App Purchase，最后再附上APP的用户使用流程说明，再次提交就通过了审核，回复内容如下（可根据APP的实际情况进行回复，最好是包含中英文）：

• Who is the target audience?
  A:The target users of our app are all users in the park industry
  A:我们APP的目标用户是园区行业内的所有用户

• Does your app access any paid content or services?
  A:Our app doesn't have any paid content or services
  A:我们的APP没有任何付费内容和服务

• Describe any paid content or services in the app and the payment methods used to pay for them.
  A:Our app doesn't have any content or service, permanent and one-time fees will not be charged, so there will be no charging options set, and the app doesn't integrate any payment method, so it is completely free to use our app
  A:我们的APP没有任何内容或服务，永久和一次性的费用都不会收取，因此不会设置收费选项，APP也没有集成任何付款方式，完全是免费使用我们的APP

• Do individual customers pay for the content or services or does a company purchase them for its users?
  A:None of them. Individual customers can activate the app free of charge through their mobile phone number. There is no permanent or one-time charge, so no charge option will be set
  A:都没有，个人客户可以通过手机号在APP免费激活，永久和一次性的费用都不会收取，因此不会设置收费选项

• Is this app meant for use in one company or for many client companies?
  A:Our app is for all users in the park industry, not for a single company, but for all users in the industry
  A:我们APP是面向园区行业内所有的用户使用，不是单独为一家公司开发，是面向所有的行业内用户

• Is this app meant for internal use (employees, partners, etc.) of one specific company?
  A:No, it's for all users in the industry
  A:不是的，是面向所有的行业内用户

• How do users obtain an account?
  A:The user can activate the app for free through the mobile phone number. After activation, all functions of the app can be used
  A:用户通过手机号在APP免费激活，激活后，可使用APP全部功能

• Are there fees involved with creating an account?
  A:No, permanent and one-time fees will not be charged. It can be created through free activation of mobile phone number in app
  A:不需要，永久和一次性的费用都不会收取，可通过手机号在APP免费激活创建

• In which countries will this app primarily be distributed?
  A:China
  A:中国

用户使用APP流程说明：用户通过手机号在APP免费激活后，用户可以在APP创建报修和投诉工单，这样就可以把线下的问题线上化、系统化，通过平台去监控任务完成情况，大大降低管理成本，提高管理效率。
Description of user's use of APP process: after the user activates the app free of charge through the mobile phone number, the user can create repair application and complaint work order in the app, so that the offline problems can be online and systematic, and the task completion can be monitored through the platform, which greatly reduces the management cost and improves the management efficiency.

以上回复仅做参考，具体回复内容请根据APP实际情况编写。