【11408学习记录】考研英语写作高分秘籍：2012年投诉信真题精析+万能模板套用

英语

写作

2012年考研英语（二）真题小作文

Directions:
Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day. Write an email to the customer service center to

1. make a complaint, and
2. demand a prompt solution.
   You should write about 100 words on ANSWER SHEET 2.
   Do not sign your own name at the end of the letter. Use “Zhang Wei” instead.
   Do not write the address. (10 points)

题目分析

这是一封投诉信。信中你向在线商店的客服中心投诉前几天购买的电子词典有问题，你需要：

1. 进行投诉；
2. 要求对方迅速给出解决方案。

写作思路

第一段

本文是一封写给在线商店客服中心的信，需要自我介绍，因此采用公务信函（问候致意+自我介绍+表明目的）的框架。

第二段

需要基于题目，灵活修改以下锦囊妙句，通过合理的串联，快速构建一篇内容真实，理由充分的文章。以下是备选锦囊妙句：

补充2

补充2：当我打开包装/进入酒店时，我发现产品质量/服务质量与广告上宣传的差距很大，最大的问题是我的手机/设备无法连接Wi-Fi信号，这与你们公司的形象完全不符，让我感到非常难过。

When I opened the package/entered the hotel, I was disappointed to find a big difference in the quality of the product/service compared to what was advertised. The biggest issue is that I can’t connect my phone/device to the Wi-Fi, which is completely inconsistent with your company’s image and has made me really upset.

当我打开包装时，我发现产品质量与广告上宣传的差距很大，最大的问题是我的电子词典无法连接Wi-Fi信号，这与你们公司的形象完全不符，让我感到非常难过。

When I opened the package, I was disappointed to find a big difference in the quality of the product compared to what was advertised. The biggest issue is that I can’t connect the electronic dictionary to the Wi-Fi, which is completely inconsistent with your company’s image and has made me really upset.

锦囊妙句15

15. 用新空调替换这些旧空调，让我们有一个更加舒服/安静的环境区做某事。

Replacing there old air conditioners with brand-new ones will provide us with a more comfortable/quiet environment for doing sth.

我要求你们用新词典替换这个坏的电子词典，让我有一个更加便捷的环境去学习英语。

I request that you replace this broken electronic dictionary with a brand-new one, which will provide me with a more convenient environment for learning English.

第三段

希望对方能够快速解决问题，并且期待回复。

妙句成文

To Whom It May Concern,
I hope this email finds you well. I am an ordinary consumer, am writing this email to make a complaint about the electronic dictionary I purchased from your online store recently.

When I opened the package, I was disappointed to find a big difference in the quality of the product compared to what was advertised. The biggest issue is that I can’t connect the electronic dictionary to the Wi-Fi, which is completely inconsistent with your company’s image and has made me really upset. 【补充2】I request that you replace this broken electronic dictionary with a brand-new one, which will provide me with a more convenient environment for learning English.【妙句15】

It would be appreciated if the issue I raised could be addressed as soon as possible. Looking forward to hearing from you at your earliest convenience.

Yours sincerely,
Zhang Wei

每日一句

We define such sold media as owned media whose traffic is so strong that other organizations place their content or e-commerce engines within that environment.(2011, Reading Comprehension, Part A Text 3)

词汇

define……as……: 把……定义为……
traffic: n. 流量；交通
user traffic: 用户访问量

第一步：找谓语

We define such sold media as owned media whose traffic is so strong that other organizations place their content or e-commerce engines within that environment.

第二步：断句

原句中有3处谓语，包含3件事，其谓语动词分别位于以下分句中：

• 动词：define 为主句谓语，句子结构为：主 + 谓 + 宾 + 宾补
• 系动词：is 为whose引导的定语从句谓语，句子结构为：主 + 系 + 表
• 动词：place 为that引导的结果状语从句，句子结构为：主 + 谓 + 宾

根据标点、引导词和谓语动词进行划分，可以得到以下分句：

• We define such sold media as owned media —— 主句
• whose traffic is so strong —— 定语从句
• that other organizations place their content or e-commerce engines within that environment. —— 结果状语从句

第三步：简化

主句

We define such sold media as owned media

• 主句主语：we
• 主句谓语：define
• 主句宾语：such sold media
  • 限定词：such 和形容词：sold共同修饰名词media
  • 名词：media为宾语核心词
• 主句宾语补足语：as owned media
  • 过去分词：owned作为形容词，修饰名词media
  • 名词：media 为介词 as的宾语，共同构成宾语补足语

去掉主句扩展部分，就得到了句子核心：

• We define …… media as …… media —— 我们定义……媒体作为……媒体

定语从句

whose traffic is so strong

• 从句引导词：whose引导定语从句，解释说明名词media
• 从句主语：traffic
• 从句系动词：is
• 从句表语：so strong
  • 副词：so修饰形容词：strong
  • 形容词：strong 为表语核心词

去掉从句扩展部分，就得到了句子核心：

• whose traffic is …… strong —— 媒体流量是……强劲的

结果状语从句

that other organizations place their content or e-commerce engines within that environment.

• 从句引导词：that，与副词so组成so……that结构，引导结果状语从句
• 从句主语：other organizations
  • 限定词：other修饰名词：organizations
  • 名词：organizations 为主语核心词
• 从句谓语：place
• 从句宾语： their content or e-commerce engines
  • 代词所有格：their修饰名词：content
  • 名词：e-commerce做前置定语修饰名词engines
  • 并列结构：content与engines通过并列连词or构成并列结构，为宾语核心词
• 方式状语：within that environment修饰动词place表示范围
  • 指示代词：that指代 owned media修饰名词：environment
  • 名词：environment为介词within的宾语

去掉从句扩展部分，就得到了句子核心：

• that …… organizations place …… content or …… engines …… —— …… 组织投放了…… 内容或者……引擎……